Mama24 Terms & Conditions — Official Platform Guidelines

In this mama24 Terms and Conditions document, the following words and expressions carry the meanings defined below, unless the context requires a different interpretation:

• "Platform" refers to the mama24.org website and the mama24 mobile app available for Android and iOS, including all features, games, and services offered.
• "Player" / "Member" refers to any individual who has registered and holds an active account on the mama24 Platform.
• "Account" refers to the personal profile registered by a Player to access mama24 services.
• "Credit" or "Balance" refers to the total funds in a Player's account, including cash deposits and any eligible bonus amounts.
• "Bonus" refers to any financial incentive or reward granted by mama24 to a Player subject to the applicable promotional terms.
• "Wagering Requirement" refers to the minimum amount a Player must wager before a bonus can be converted into withdrawable cash.
• "KYC" (Know Your Customer) refers to the identity verification process required before a Player can make a withdrawal, or when requested by mama24.

To register and use the mama24 platform, you must meet all of the following eligibility requirements at all times:

• At least 18 years old at the time of registration and throughout the use of the Platform.
• Acting solely on your own behalf and not on behalf of any third party.
• Not residing in any jurisdiction where access to online gambling platforms is prohibited by local law.
• Not currently enrolled in an active self-exclusion programme on any recognised gambling platform.
• Providing true, accurate, and complete registration details including your full name, date of birth, email address, and an active phone number.

Mama24 reserves the right to request proof of identity at any time for KYC verification purposes. Documents that may be requested include a national ID, passport, bank statement, or proof of address. Failure to provide the requested documents within the specified timeframe may result in temporary suspension or account closure.

You are fully responsible for all activities that occur on your mama24 account. This responsibility includes:

• Keeping your password and login credentials confidential at all times.
• Ensuring no one else uses your account, including family members or friends.
• Notify the mama24 support team immediately if you suspect any unauthorized access to your account.
• Keeping your personal information in your account profile up to date and accurate at all times.

Mama24 uses 256-bit SSL encryption to protect all data transmitted between your device and our servers. However, security on the user's end — such as using a secure device and trusted Wi-Fi network — is your own responsibility. We recommend enabling two-factor authentication (2FA), available in your account settings, for added protection.

Mama24 supports a wide range of popular payment methods in Malaysia for your deposit and withdrawal convenience:

• Deposit: DuitNow, FPX, Touch 'n Go eWallet, Boost, GrabPay, Visa, and Mastercard.
• Withdrawals: DuitNow, FPX, Touch 'n Go eWallet, Boost, and GrabPay.

Deposit limit: The minimum deposit amount is MYR 30 per transaction. There is no general maximum deposit limit, though daily limits may apply based on your account level and KYC verification status.

Withdrawal process: Withdrawals via eWallet (Touch 'n Go, Boost, GrabPay) are typically processed within three to five minutes once verification is approved. Withdrawals via FPX or DuitNow bank-to-bank transfer may take up to one working day depending on the processing time of the respective bank.

• The minimum withdrawal amount is MYR 50 per transaction.
• The account must have completed KYC verification before the first withdrawal is processed.
• The withdrawal method must match the deposit method used, except in specific cases approved by mama24.
• Mama24 reserves the right to request additional documents before approving a withdrawal for compliance and fraud prevention purposes.

Mama24 offers a variety of bonuses and promotions from time to time, including welcome bonuses, reload bonuses, cashback, tournaments, and seasonal special offers. All bonuses are subject to the specific terms and conditions stated in each respective promotion, in addition to the following general guidelines:

• Bonuses may only be claimed by players who have met all eligibility requirements set for that promotion.
• Each promotion has its own wagering requirement, typically expressed in a format such as "10x" or "20x" — meaning the bonus amount must be wagered 10 or 20 times before a withdrawal is permitted.
• Bonus validity periods typically range from 7 to 30 days from the activation date, depending on the promotion type.
• Bonuses are non-transferable between accounts and cannot be directly converted to cash without fulfilling the wagering requirement.
• Mama24 reserves the right to withdraw or modify any promotional offer at any time with reasonable notice.

All games offered on the mama24 platform use a Random Number Generator (RNG) that has been independently verified by an accredited auditing body. This ensures that every game outcome is truly random and is not influenced by any party, including mama24 itself.

Please note that:

• All games carry a house edge expressed through the RTP (Return to Player) rate available in the game information.
• Previous game history has no bearing on future game outcomes — every spin, hand, or event is entirely independent.
• In the event of a technical disruption or system failure during an active game, mama24 will attempt to restore the session using system records. If restoration is not possible, any affected betting amounts will be returned to the Player's account balance.
• Game results displayed in the mama24 system are final and binding.

Using the mama24 platform for any of the following activities is strictly prohibited and may result in immediate account closure, forfeiture of balance, and legal action where applicable:

• Identity fraud: Registering using false information or impersonating another person's identity.
• Money laundering: Using the mama24 platform to process or conceal funds obtained through illegal means.
• Use of bots or automated software: Using any software, scripts, or automated tools to play or interact with the platform.
• Illegal collusion: Collaborating with other players to gain an unfair advantage in table games or tournaments.
• System exploitation: Exploiting any technical errors, bugs, or system vulnerabilities to gain an unauthorized advantage.
• Account selling: Selling, transferring, or granting account access to any third party.
• System intrusion: Any attempt to hack, intrude upon, or disrupt the technical infrastructure of mama24.

Mama24 reserves the right to suspend or close any Player account under the following circumstances:

• Violation of any terms in this document or any related promotional terms.
• KYC verification failure or the player's refusal to provide the required documents.
• Activities suspected to involve fraud, money laundering, or bonus abuse.
• Self-exclusion requests submitted by the Player personally.
• Instructions from regulatory bodies or law enforcement agencies.

If an account is closed due to a terms violation, mama24 reserves the right to forfeit any active bonuses. Valid cash deposit balances (excluding bonuses) will be returned to the Player once the investigation is concluded and if there are no outstanding claims, unless there are legal grounds preventing such a return.

Players may also close their own account at any time by contacting our support team via Live Chat. Closure requests will be processed within 24 to 48 working hours.

Mama24 takes your privacy seriously. All personal information collected during registration and use of the Platform will be managed in accordance with our detailed Privacy Policy.

In summary, you should be aware that:

• Your information is collected for identity verification, payment processing, customer support, and service improvement purposes.
• We will not sell or share your personal information with third parties for marketing purposes without your consent.
• We may share necessary information with relevant authorities when required by law.
• All data is stored and protected using industry security standards including 256-bit SSL encryption.

The mama24 Platform is provided on an "as-is" basis. While we strive to ensure continuous and error-free service, we cannot guarantee that the platform will always be free from technical disruptions, delays, or errors.

• Mama24 is not liable for any losses arising from service disruptions, technical failures, or events beyond our control (force majeure).
• Mama24 is not responsible for any financial decisions made by Players based on their use of the Platform.
• Use of the Platform is at the Player's own risk. Gambling involves the risk of losing money and no winnings are guaranteed.
• Any information, statistics, or analytics provided on the Platform are for informational purposes only and should not be interpreted as financial advice or predictions.

Mama24's maximum liability to any Player under any circumstances is limited to the total cash deposits held in that Player's account at the time of the incident giving rise to the claim.

Mama24 believes that gaming should remain an enjoyable form of entertainment, not a source of stress or financial difficulty. We provide the following responsible gaming tools to all members:

• Deposit limit: Set your own daily, weekly, or monthly deposit limits based on what you can afford.
• Play time limit: Set session time reminders or limits to help you manage your playtime.
• Temporary self-exclusion: Take a break from the platform for a period of your choice, from 24 hours up to 6 months.
• Permanent self-exclusion: Permanently close your account if you feel that gambling has become a problem.
• Self-assessment test: In-account tools to help you evaluate your gameplay patterns.

Mama24 reserves the right to amend, modify, or update these Terms & Conditions at any time at our absolute discretion. Notice of material changes will be provided to Players via registered email or in-platform notification at least seven (7) days before the changes take effect, unless the changes are required immediately due to legal or security requirements.

Your continued use of the mama24 Platform after the effective date of any amendment constitutes acceptance of the revised terms. You are encouraged to review this Terms and Conditions page periodically to stay up to date.

• This document and all disputes arising from it are subject to the laws applicable in the jurisdiction where mama24 operates.
• Any dispute that cannot be resolved through negotiation will be referred to arbitration or a competent court in accordance with applicable law.
• If any provision in this document is found to be invalid or unenforceable, that provision shall be severed and the remaining provisions shall continue in full force and effect.

If you have any questions regarding these Terms and Conditions, please contact our support team via Live Chat, available 24 hours a day, seven days a week.